Payment Policy

Last Updated: October 28, 2024

Accepted Payment Methods

At Razor Point, we offer multiple convenient payment options for our customers in Kenya:

1. Cash on Delivery (COD)

Pay with cash when your order is delivered. Please have exact change ready for the delivery personnel.

Available for: All locations within Kenya

2. M-Pesa Pochi

Send payment directly to our M-Pesa number:

+254 794 420400

Instructions:

  1. Go to M-Pesa on your phone
  2. Select "Pochi"
  3. Enter phone number: +254 794 420400
  4. Enter the exact order amount
  5. Enter your M-Pesa PIN
  6. Forward the confirmation message to us via WhatsApp

3. Direct Bank Transfer

Transfer funds directly to our bank account. Contact us for bank details.

Process:

  1. Contact us for bank account information
  2. Make transfer with your order number as reference
  3. Send proof of payment via WhatsApp or email
  4. We'll confirm receipt and process your order

Payment Security

We prioritize the security of your transactions:

  • All M-Pesa transactions are secured by Safaricom's encryption
  • Bank transfers are processed through secure banking channels
  • We never store your financial information
  • Cash payments are handled by trusted delivery partners

Order Confirmation

Your order will be processed once payment is confirmed:

  • M-Pesa/Bank Transfer: Order processed after payment confirmation
  • Cash on Delivery: Order processed immediately, payment collected on delivery

Payment Issues & Support

If you encounter any payment issues:

  • Contact us immediately via WhatsApp or phone
  • Provide your order number and payment details
  • We'll assist you in resolving the issue promptly

Payment Support

Phone/WhatsApp: +254 794 420400

Email: info@razorpoint.co.ke

For payment-related queries, contact us during business hours: Monday-Saturday, 9:00 AM - 7:00 PM

Important: Always include your order number when making payments and sending confirmation messages. This helps us process your order faster.