Return & Exchange Policy

We accept returns and exchanges for products within Kenya. Your satisfaction is our priority.

Return Window

6 Days from the date of delivery

Accepted Product Conditions

We accept returns and exchanges for:

• New products in original condition
• Slightly used products (except personal hygiene items)
• Defective products (regardless of usage)

Non-Returnable Items

The following items cannot be returned unless defective:

• Personal hygiene products (combs, brushes, etc.)
• Opened personal care items
• Products not in their original condition

Return Methods

• In store: Bring to our location:
  Razor Point
  Raiciri House, Second Floor, Room 201
  Kenneth Matiba Rd, Nairobi, Nairobi County 00100, Kenya
• By mail: Use provided return label (included in package)

Return Shipping

Return label included in your package at no extra cost

Restocking Fee

No restocking fees apply to returns or exchanges

Refund Processing

5 business days to process refunds once we receive the returned item

How to Initiate a Return or Exchange

1. Contact us within 6 days after delivery via phone, WhatsApp, or email
2. Provide your order number and reason for return/exchange
3. Choose your return method - either bring to our store location or use the provided return label for mail returns
4. Return the item using the selected method
5. Wait for processing confirmation - you will receive a confirmation message on WhatsApp and email once we receive your returned item
6. Wait for refund or exchange processing - our team will process within 5 business days
7. Receive your refund - money will be reimbursed to the original payment account/method used for purchase
8. For exchanges - your replacement item will be shipped immediately after processing