Last Updated: October 28, 2024

At Razor Point, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

Personal Information:

• Name and contact details (phone number, email address)
• Shipping and billing address
• M-Pesa transaction details
• Order history and preferences
• Communication records (WhatsApp messages, emails)

Automatically Collected Information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use your personal information for the following purposes:

• Process and fulfill your orders
• Provide customer support via WhatsApp, phone, and email
• Send order confirmations and delivery updates
• Process payments through M-Pesa and bank transfers
• Improve our products and services
• Comply with legal obligations in Kenya
• Send promotional offers (only with your consent)

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With delivery partners to fulfill your orders
• Payment Processors: With M-Pesa and banks for transaction processing
• Legal Requirements: When required by Kenyan law or legal process
• Business Transfers: In connection with a merger or business acquisition

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure transmission of data using encryption
• Limited access to personal information within our organization
• Regular security assessments of our systems
• Secure storage of physical and digital records

5. Data Retention

We retain your personal information only for as long as necessary:

• Order information: 5 years for tax and business records
• Customer communication: 2 years for service quality
• Payment records: 7 years as required by Kenyan law
• Marketing preferences: Until you opt-out

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality
• Provide personalized content

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us: