Q: How do I place an order?

You can order through our website, or contact us directly via WhatsApp or call us at +254 794 420 400 .

Q: What payment methods do you accept?

A: We accept Cash on Delivery, M-Pesa Pochi to +254 794 420400, and direct bank transfers.

Q: How do I pay via M-Pesa?

A: Go to M-Pesa → Lipa na M-Pesa → Pochi La Biashara →Enter +254 794 420400 → Enter amount → Enter PIN → Forward confirmation to us via WhatsApp.

Q: Can I get an invoice for my purchase?

A: Yes, we provide official invoices for all purchases. Request yours via email at info@razorpoint.co.ke.

Q: What are your shipping costs?

A: We charge a flat rate of KES 500 for shipping anywhere in Kenya.

Q: How long does delivery take?

A: Delivery takes 1-6 business days. Orders placed before 7:00 PM are processed the same day.

Q: Do you deliver on weekends?

A: We deliver Monday through Saturday. No deliveries on Sundays or public holidays.

Q: Can I track my order?

A: Yes, we provide tracking information for all shipments via WhatsApp or email.

Q: What is your return policy?

A: We accept returns within 6 days of delivery for new or slightly used products (excluding personal hygiene items).

Q: How do I return a product?

A: Contact us within 6 days, then return the item to our store or use the provided return label. Refunds are processed within 5 business days.

Q: Are there any restocking fees?

A: No, we do not charge any restocking fees for returns or exchanges.

Q: What items cannot be returned?

A: Personal hygiene products (combs, brushes, etc.) and opened personal care items cannot be returned unless defective.

Q: Do you offer product warranties?

A: Yes, most products come with manufacturer warranties. Contact us for specific warranty details.

Q: Can I see products before purchasing?

A: Yes, visit our store at Raiciri House, Second Floor, Room 201, Kenneth Matiba Rd, Nairobi to see our products in person.

Q: Do you offer bulk discounts?

A: Yes, we offer special pricing for bulk orders. Contact us via WhatsApp for customized quotes.

Q: Do you provide product training or support?

A: We provide basic operational guidance for all our equipment. Contact us for specific product questions.

Q: What are your business hours?

A: We're open Monday to Saturday, 9:00 AM - 7:00 PM. Closed on Sundays.

Q: Where is your store located?

A: Razor Point, Raiciri House, Second Floor, Room 201, Kenneth Matiba Rd, Nairobi, Nairobi County 00100, Kenya.

Q: How can I contact customer service?

A: Call or WhatsApp +254 794 420400 or email info@razorpoint.co.ke.

Q: Do you offer professional consultations?

A: Yes, we provide free consultations to help you choose the right equipment for your barbershop or salon.

Still Have Questions?

We're here to help! Contact us anytime:

Phone/WhatsApp: +254 794 420400

Email: info@razorpoint.co.ke

Visit Us: Raiciri House, Second Floor, Room 201, Kenneth Matiba Rd, Nairobi